COVID-19 Updates
Office hours: Mon-Sat 9am- 5pm
Email: [email protected]
Phone: 503-406-6761
Exams by appointment only. Please see the following FAQ for more information.
I've been recalled for my routine eye exam but I am wondering if I should schedule for my exam? Who should be scheduling right now and who are you seeing?
How should I prepare for my exam? What do I need to know before coming in?
- We are limiting the number of patients in the office and spacing out our exams to ensure that we have the proper amount of time to sanitize and prepare for each patient in between exams. As we continue to practice social distancing, please do not bring anyone else into the practice so that we can minimize further contact. Upon arriving, you will need to knock in order to be allowed into the office.
- Prior to entry into the office, all patients will be required to have their temperature checked. Any abnormal temperature will result in rescheduling of your appointment. Additionally, all of our staff members will have their temperatures checked at the start of the day.
- To protect our staff, please wear a mask into the office. If you do not have a mask please let us know at scheduling. To protect you, all of our staff members will be wearing masks as well.
- Check your email! In order to have a non-contact check in, our staff will email you an appointment packet within a couple days of scheduling your exam. In this packet you will find a general intake questionnaire and we may request updated items such as photos of new insurance cards and signatures on consents. Help us eliminate the use of pens and avoid contact by completing all necessary packet items before coming in.
Someone in my household or myself is experiencing symptoms of Covid-19 and or has experienced symptoms in the past 14 days. Do you think its okay for me to come in for an exam?
I am having an eye emergency! Can I still be seen by one of your doctors?
I’m having trouble with the prescription in my glasses and or need an adjustment. How can I resolve this issue?
In order to keep our staff and office a controlled environment we are not taking walk-in adjustments. Please email or call the office to set up a time to come in so that we can properly practice social distancing measures.
If you are having issues with the prescription in glasses that you just picked up, we will need to schedule an appointment with an optician so that they can double check prescriptions and measurements. The best way to schedule this type of appointment is to email us at [email protected] .
I ordered glasses or contacts. Can I come in to pick them up?
Now that we are allowing patients to pick up their orders, we are no longer providing free shipping and home deliveries at this time. However, if you would like to have your glasses or contacts shipped please let us know. We will add a shipping fee to your order and mail them to you as soon as the order is completed.