COVID-19 Updates

Office hours: Mon-Sat 9am- 5pm

Email: [email protected]

Phone: 503-406-6761

Visits by appointment only. Please see the following FAQ for more information.

I've been recalled for my routine eye exam but I am wondering if I should schedule for my exam? Who should be scheduling right now and who are you seeing?

Our books are now open to existing and new patients that pass our wellness screening. Upon scheduling, our staff will ask you questions related to Covid and your health. If you pass the screening, we will then schedule you. An example of a screening question is “Have you come in contact with any confirmed Covid-19 patients in the last 14 days?” Or “have you traveled outside of Portland in the last 2 weeks?” If the answer is yes, then our staff will encourage you to schedule in another 2 weeks so that we can prevent further spread of the virus.

How should I prepare for my exam? What do I need to know before coming in?

Please review these new policy and procedure changes:

  1. We are limiting the number of patients in the office and spacing out our exams to ensure that we have the proper amount of time to sanitize and prepare for each patient in between exams. As we continue to practice social distancing, please do not bring anyone else into the practice so that we can minimize further contact. Upon arriving, you will need to knock in order to be allowed into the office.
  2. Prior to entry into the office, all patients will be required to have their temperature checked. Any abnormal temperature will result in rescheduling of your appointment. Additionally, all of our staff members will have their temperatures checked at the start of the day.
  3. To protect our staff, please wear a mask into the office. If you do not have a mask please let us know at scheduling. To protect you, all of our staff members will be wearing masks as well.
  4. Check your email! In order to have a non-contact check in, our staff will email you an appointment packet within a couple days of scheduling your exam. In this packet you will find a general intake questionnaire and we may request updated items such as photos of new insurance cards and signatures on consents. Help us eliminate the use of pens and avoid contact by completing all necessary packet items before coming in.
Someone in my household or myself is experiencing symptoms of Covid-19 and or has experienced symptoms in the past 14 days. Do you think its okay for me to come in for an exam?

If you or anyone you live with have a cough for any reason, have had a fever, or have any respiratory symptoms in the past two weeks, please let us know. Even if you do not feel these symptoms are related to Covid-19, we will reschedule any non-urgent appointment to protect our community. If you have any of these symptoms please stay home, hydrate, rest and call your PCP or go to the emergency room if you have any trouble breathing. 

I am having an eye emergency! Can I still be seen by one of your doctors?

Yes, we are currently open for emergency visits by appointment. Please call us at 503-406-6761 to schedule. When you visit your optometrist for issues affecting your eyes, you avoid further stressing our urgent care and primary care offices.

I’m having trouble with the prescription in my glasses and or need an adjustment. How can I resolve this issue?

In order to keep our staff and office a controlled environment we are not taking walk-in adjustments. Please email or call the office to set up a time to come in so that we can properly practice social distancing measures.

If you are having issues with the prescription in glasses that you just picked up, we will need to schedule an appointment with an optician so that they can double check prescriptions and measurements. The best way to schedule this type of appointment is to email us at [email protected] .

I ordered glasses or contacts. Can I come in to pick them up?
We are now allowing patients to pick up contact and glasses remake orders as long as they call or text when they arrive. No appointment is needed. The staff will hand off the glasses to you at the door but we will not do any adjustments at the hand off. If you get home and you feel that you need an adjustment, please call the office to schedule an appointment to do so. For those that know they will need an adjustment at pick up can schedule an appointment upon receiving the text or call that their glasses are ready.
 
Now that we are allowing patients to pick up their orders, we are no longer providing free shipping and home deliveries at this time. However, if you would like to have your glasses or contacts shipped please let us know. We will add a shipping fee to your order and mail them to you as soon as the order is completed.